If no results are visible after 12 weeks of use, you can claim our money-back guarantee. It is important that you use the product regularly and according to the instructions for at least 12 weeks.

To claim our money-back guarantee, simply follow the steps outlined below:

1. Take a clear photo of your eyelashes or eyebrows before using the LIVLY serum (the photo must be free of 'make-up' or mascara, and it must include a date and time proof from your phone gallery).
2. Take a photo of your eyelashes/eyebrows after 12 weeks of use.
3. Send these photos to our email - info@livlycosmetics.com vai using the contact form at the bottom of the page.
4. Your application will be processed within 3–5 business days after submission.

Please ensure that your photos include valid date and time proof (screenshots from your phone gallery are required).

Please also ensure that both before and after the photograph are without 'make-up' or mascara, so we can assess your progress.

Requests for a money-back guarantee can be submitted no later than 4 months after receiving the product.

Applications that do not meet these criteria will not be approved for a refund. We reserve the right to deny a refund request if we (acting reasonably) are not satisfied with the quality of the evidence provided.

We do not provide a money-back guarantee for any allergic reactions. As with any other cosmetic product, some users may be sensitive or allergic to one or more ingredients. If you have sensitive skin, please consult a dermatologist before making a purchase.

Please note that our money-back guarantee applies only to the first purchase, only to one product, and does not apply to any subsequent orders.If a product is excluded from the money-back guarantee, it will be indicated in the product description.